+1 (562)-786-5191 Support@bitminas.com


Cryptocurrency ATM Operator and Remittance Services
Bitminas > FAQ

How long does it take to see my purchased cryptocurrencies?

After pressing “Buy Now” at the ATM, transactions are usually sent within 3 minutes. Although cryptocurrency is not visible on your wallet immediately, you can keep track of the transaction via the ID received on text.

I still can’t see my purchase?

In this case you may want to refresh the wallet application. Do not delete the application, only refresh or restart!! Usually this will fix the issue so that you can see the cryptocurrency that has been purchased. You may also want to verify the transaction on the block explorer.

BTC: blockchain.info
LTC: live.blockcypher
ETH: etherscan.io

What is the minimum amount of cryptocurrency that I can buy?

The current minimum is a purchase of $20.

This is my first time using a Cryptocurrency ATM, how can I go about using your machine?

Follow this guide for best practices on our website.

How often do your daily limits reset?

Our daily purchase limits reset at midnight at the hosted ATM local time.

(1) Limits for unregistered users (Customers that only provide Tier 1 information)

Daily: $750
Weekly: $1,500
Monthly: $3,000

(2) Limits for registered users(Customers registered as Tier 2 and 3)

Daily: $2,999
Weekly: $5,000
Monthly: $10,000
Yearly: $89,000

What are the daily purchasing limits on your machines and their requirements?

Tier 1 $500 or less requirements:

(1) Full name
(2) Phone number

Tier 2 $501-$5,000 requirements:

(1) Full name
(2) Phone number
(3) Government-issued identification, unexpired (U.S. only)
(4) Copy of Social Security Card

Tier 3

For customers wanting higher transaction limits, please complete the Enhanced Due Diligence form available on our website here.

Note: For Tier 3 customers, we provide lower fees for transactions.

What are your fees?

Bitminas strives to provide some of the lowest fees in the industry in order to bring our customers savings and the best experience possible. Fees are bound to change based on location, industry dynamics, and operating expenses.

If you find an ATM with lower fees than ours, please contact Bitminas, we will match or beat their fees.

Network flat fee: $1 per transaction to cover network costs for timely processing of transactions.

Note: Due to high transaction fees on the Ethereum network, our current flat fee for purchase of Ether is $1.50.

What are network fees?

Network fees are small fees that incentivize miners to confirm transactions on the network.

I have an address in text format on my phone. Can I enter it manually into your ATM?

Bitminas ATMs do not support manual entry of addresses. You may start at any block explorer, such as blockchain.info, and paste your address into it. The website will generate a QR code for your address that you can then scan at the ATM

How can I host a Bitminas ATM in my business?

Bitminas is always looking to expand our network of ATMs. Hosting a Bitminas ATM is a great way to earn passive income and attract more foot traffic to your business. Contact us at support@bitminas.com to learn more and apply.

Can I refer a business to host a Bitminas ATM?

Absolutely, we offer a $500 referral bonus once an agreement has been reached with a new host. Contact us at support@bitminas.com to find out more.

Do I have to use a particular app or cryptocurrency wallet?

Our ATMs support all wallets. Here is a list of a few mobile wallets you can use:

  • Exodus
  • Bread
  • Trust
  • Or any exchange wallet

What is Bitcoin?

Bitcoin (BTC) is a decentralized digital currency that allows for global peer to peer transactions without the need for third party verification.

What is a blockchain confirmation and how does it work?

When a Bitcoin purchase is made on our ATM, your transaction goes into a pool of unconfirmed transactions. Once the purchase is seen by the Bitcoin miners, it is placed into a block of transactions. The Bitcoin network then confirms the block and adds it to the blockchain. This is usually when a customer can see their purchase on their preferred digital wallet. Confirmation times can vary depending on the network congestion.

What are the different forms of scams and how can I avoid them?

At Bitminas, we do our best to make sure our customers are able to keep their funds safe but it is important for everyone to have an understanding of the types of scams that can occur. The best way to avoid scams is to become familiarized with them.

  • Blackmail
  • Fake Exchanges
  • Free Giveaways
  • Impersonation
  • Malware
  • Meet in Person
  • Money Transfer Fraud
  • Phishing Emails
  • Phishing Websites
  • Ponzi Schemes
  • Pyramid Schemes
  • Prize Giveaways
  • Pump and Dumps
  • Ransomware
  • Scam Coins

Please visit https://bitcoin.org/en/scams to learn more.

Any questions or concerns? Drop us a message or give us a call!