+1 (562)-786-5191 Support@bitminas.com

Privacy Policy

Last Modified: May 20, 2020
Bitminas > Privacy Policy

Bitminas LLC (“Bitminas”, “us”, “our”, or “we”) provides you (“you”, “your”, “User”, or “Users”) with digital asset remittance services and access to Bitcoin Teller Machines or Bitcoin ATMs (“Machines”) (collectively, the “Service” or “Services”), along with access to its website, https://bitminas.com (the “Site”). This privacy policy (“Privacy Policy”) applies to your use of the Site and all related Services. This Privacy Policy describes how Bitminas collects and uses the information you provide on or through the Site or our Services.

This Privacy Policy also described the choices available to you regarding Our use of your information and how you can access and update your information. You acknowledge that this Privacy Policy is part of Bitminas’ Site Terms of Use (“Terms” available at https://bitminas.com/terms) and Bitminas’ ATM Terms of Service (“[Defined Later]”). By accessing or using the Site or Services, you agree to be bound by this Privacy Policy, the Terms, and the [Defined Later]. If you do not agree to abide by this Privacy Policy, the Terms, and the [Defined Later], please do not use the Site or any related Services.

You agree to be bound by this Privacy Policy and all other operating rules, policies, and procedures that may be published by Us from time to time on the Site or through any of our Services, each of which may be updated by Us from time to time without notice to you. We encourage you to periodically review this page for the latest information on our privacy practices. Your use of the Site is governed by the version of this Privacy Policy in effect on the date of use.

What information do we collect?

When using our Services or Site, you will be asked to provide us with your personal information before using or making purchases on our Machines.  It is our policy to collect only as much information as necessary to provide you with the best possible customer experience while continuing to comply with all applicable laws and regulations. When using our Site and Services, and depending on your purchase amount on our Machines, we may collect the following information from you:

  • Contact information such as full name, address and email address
  • Phone number
  • Date of birth
  • Government-issued identification, unexpired (U.S. only)
  • Copy of Social Security Card
  • Copy of bank statement or utility bill that matches address on your provided identification
  • Public or private blockchain addresses
  • Blockchain wallet information or passwords
  • Cryptocurrency/Digital asset exchange account information or passwords
  • Any information you provide to Us through your access to the Site, such as Cookies, analytical data, or information provided by you willingly

You acknowledge that our Machines are placed in a physical location. Thus, your use of our Machines may log your physical location at a particular Machine during a specific time and date. These locations may also be monitored by third parties, for example, the property owners where our Machines are located. You acknowledge that our Machines may thus be monitored by video or audio recording devices. By using our Services, you consent to the policies of such third parties who own or control the location on which our Machines are placed.

If you contact us by telephone, email, or letter to provide feedback, comments, or inputs, or for any reason, We may keep a record of that correspondence and collect your personal information to process your enquiries, respond to your requests, and improve our services.

 We may use your information to:


  • Process your payments or cryptocurrency transfers
  • Comply with law enforcement regulations or requests
  • Send you information about your use of Bitminas Services, purchases and other transactions
  • Respond to your customer service requests
  • Administer your account
  • Notify you of any updates that affect Services provided by Bitminas
  • Communicate with you about current offers or events

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not intend to retain personal information longer than necessary for such purpose, unless necessary for compliance with a legal obligation, or in order to protect your vital interests or the vital interests of another natural person.


 We may use cookies, local storage, pixel tags or other tracking tools (“Cookies”). These data files or strings store bits of information on your browser so that you can be given access to Bitminas’ Site and Services. We use Cookies to help us recognize you as a user. Please note that if you block or delete Cookies you will not be able to use some or all Bitminas services. By using Our Site and Services as provided, you consent to the use of Cookies.

Third party links and related services

 The Site or Service may contain links to third party websites and distributed applications (e.g., business partners, advertisers, and social media sites) that are not owned or controlled by Bitminas. Bitminas does not endorse or assume any responsibility for any such third party distributed applications, websites, information, materials, products, or services. If you access and/or provide data to a third-party service or a third party distributed application from the Bitminas Site, you do so at your own risk, and you understand that Bitminas’ Privacy Policy and Terms of Use do not apply to your use of such third party sites and services. If you follow a link to any of these websites, please not that they have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read the privacy policies and terms and conditions of use of any third party services to understand how and to what extent the third party collects, uses, and discloses your personal information and data.

How do I access and update my information?

 You may update, modify, or delete the information that you have provided to us by contacting the data controller by email or mail:

Bitminas LLC

Attention: Data Controller

Bitminas LLC
2436 East 4th Street, #1472
Long Beach, California 90814
United States

E-Mail: support@bitminas.com

What information do we share?

We reserve the right to disclose your personally identifiable information as required by law and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, respond to a government request, and/or to comply with applicable regulations, a judicial proceeding, court order, or legal process served on us. We may also disclose your information to our contractors, service providers and other third parties we use to support our business and who only are authorized to use your information as necessary for the purposes for which we disclose your information to them. For example, billing information is not used by Bitminas for marketing and/or promotional purposes. We may also disclose your information if We have obtained your prior consent to do so. Otherwise, we do not disclose your information to nonaffiliated third parties except as required by law.

In order to improve our business, we may buy or sell a company, or one or more of the companies in our corporate family may merge with or be acquired by another company. If We sell a business, we may transfer some or all of your information as a part of the sale. In the event We transfer any of your information in connection with such a sale, we will make reasonable efforts to ensure that the purchaser of your information honors your opt-out requests, if any.

Information Security

When you provide sensitive personal information (such as your name and address) on our Site or Services, we take steps to protect such information from unauthorized disclosures. We implement reasonable electronic, procedural and physical security measures to protect our customer’s personal information, including by restricting access to electronic versions of information to authorized persons. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee the absolute safety of your data, and you transmit data to us at your own risk.

In the event of a breach of personal information we may notify customers to ensure you take the appropriate measure of protection, in compliance with applicable legal obligations. By providing personal information to us through the Site or Services, you agree that We can communicate with you electronically regarding security, privacy and administrative issues.

Tracking Technologies

As is true of most websites, our Site gathers certain information automatically and stores it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information We collect about you. We do this to improve services We offer you, to improve marketing, analytics, or site functionality.

Technologies such as cookies, beacons, tags and scripts may be used by Bitminas and Our marketing, analytics and other service providers. These technologies are used to analyze trends, administer the Site, track users’ movements around the site and to gather demographic information about Our Site user base as a whole. We may receive reports based on the use of these technologies by these service providers on an individual as well as aggregated basis.

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information. You can choose to not accept cookies, but you may not be able to use some features of the Site.

The Site uses the following categories of cookies:

  • Necessary – these functional cookies allow you to navigate the site and use our services
  • Analytics – These cookies are set by Third Party services and allow Bitminas to determine how the Site is being used.

Some Bitminas business partners (e.g., advertisers or tracking utility companies) may use cookies on the Site to collect anonymized data. We do not have access or control over these cookies. For example, Bitminas utilizes Google Analytics, a common website analytics tool. For more information about Google Analytics, please refer to the website, “How Google uses data when you use Our partners’ sites or apps” at [http://www.google.com/policies/privacy/partners/].

Types of personal data processed on our Site

We process your data when you access our Site.

Type of data:  IP address, cookie identifier

Description and purpose of data: We collect and save your access data and use tracking tools to examine where visitors come from. This data includes IP addresses, the time of your visit, referrer URLs, the amount of data transferred, your browser type, and your operating system. This data ensures a smooth connection to the Site and helps us provide the best possible customer experience to our Users. In addition, this data helps to ensure security and stability of the Site for administrative purposes. You are not personally identifiable by this data.

Legal basis: GDPR, art. 6, para. 1(f).
Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child. 

Duration of data storage: The data will be stored for as long as necessary to ensure smooth and secure Site operation.

Necessary or required:
No. The data processing is neither statutory nor contractually required. However, without the cookie identifier under certain circumstances the service and functionality of our website may be restricted.

We use Google Analytics to analyze your data. You may opt out of Google Analytics. Please visit this site for more information on how to opt-out: https://support.google.com/analytics/answer/181881?hl=en

Company: Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA

Google Analytics is a web analytics service. Web analysis is the collection and analysis of data about the behavior of visitors to websites


Privacy information: https://policies.google.com/ and https://support.google.com/analytics/answer/6004245?hl=en


  1. Your rights as a resident of the European Economic Area


Residents of the European Economic Area (“EEA”) are protected under the GDRP. If you are a resident of the EEA, you have the right to:

  • informationabout the processing of your personal data;
  • obtain access tothe personal data held about you;
  • ask for incorrect, inaccurate or incomplete personal data to be corrected;
  • request that personal data be erasedwhen it’s no longer needed or if processing it is unlawful;
  • objectto the processing of your personal data for marketing purposes or on grounds relating to your particular situation;
  • request the restriction of the processing of your personal data in specific cases;
  • receive your personal data in a machine-readable format and send it to another controller (‘data portability’);
  • request that decisions based on automated processingconcerning you or significantly affecting you and based on your personal data are made by natural persons, not only by computers. You also have the right in this case to express your point of view and to contest the decision.

To exercise your rights, you should contact the data controller listed in Section 3 of our Privacy Policy. We will respond within one (1) month of your request. If we do not intend to comply with your request, we will state the reason why. We may ask you to provide information to confirm your identity in order to exercise your rights.


If you think your data protection rights have been breached, you have three options:  

  • lodge a complaint with your national Data Protection Authority(DPA) 
    The authority investigates and informs you of the progress or outcome of your complaint within 3 months;
  • take legal action against us
    This doesn’t stop you lodging a complaint with the national DPA if you so wish;
  • take legal action against the DPA
    If you believe that the DPA has not handled your complaint correctly or if you aren’t satisfied with its reply or if it doesn’t inform you with regard to the progress or outcome within 3 months from the day you lodged your complaint, you can bring an action directly before a court against the DPA.

Please look here for more information regarding your rights under the GDPR: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en


  1. How to object to data processing

This section contains detailed information about how you can object to our processing of your personal data in regards to cookies (web tracking, etc.), and/or independently delete the personal data we collect (particularly, the IP address).


If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Service, as some features and services on our Service may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.


For more information on how to disable cookies, please visit this link: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en


For more information on how to restrict data processing, please visit this link:



  1. Children’s Privacy

 This Site and the Services are intended for audiences at least 18 years old. We do not knowingly collect or solicit any information from anyone under the age of 13 on this Site or Service. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us at support@bitminas.com.

  1. How to contact us

Bitminas LLC takes your data protection and privacy seriously. If you have any questions, comments, requests, or concerns about your data or this Privacy Policy, you can reach us via e-mail at support@bitminas.com.


Bitminas  LLC

Attention: Data Controller

Bitminas LLC
2436 East 4th Street, #1472
Long Beach, California 90814
United States

  1. Changes to our Privacy Policy

 We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change this Privacy Policy in a material manner, we will update the ‘last modified’ date at the top of this page and notify you that material changes have been made to this Privacy Policy. If you object to any changes, you may terminate your use of the Services.

Any questions or concerns? Drop us a message or give us a call!