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FAQ

Cryptocurrency OTC Trade Desk and Services
Bitminas > FAQ

What is Bitminas LLC and how does it work?

Bitminas LLC is a personalized Over-the-Counter (OTC) cryptocurrency service that helps
customers buy and sell cryptocurrency in a secure, straightforward way. We focus on guiding
and educating Latinos in the United States on how to access and use digital assets. Our
process involves verifying customer identity (KYC), processing bank transfers, and delivering
cryptocurrency directly to your digital wallet.

How is Bitminas different from a regular cryptocurrency exchange?

Unlike traditional exchanges, Bitminas offers a more personalized service. We provide
one-on-one support throughout the entire process, from educating you on cryptocurrency to
helping you set up a wallet. Our service is designed to offer guidance and convenience
without the complexity of exchanges. We focus on helping individuals who may not be
familiar with digital assets and prefer a more hands-on approach.

What do I need to get started with Bitminas?

To begin, all you need is a government-issued ID for our Know Your Customer (KYC)
verification process, a bank account for fund transfers, and a digital wallet where we can
deliver your cryptocurrency. We’ll guide you through each step to ensure a smooth
experience.

How does Bitminas ensure the security of my transactions?

Bitminas follows strict KYC and Anti-Money Laundering (AML) regulations to ensure
compliance and security. We use secure banking channels for fund transfers and encrypted
communication to protect your data. Additionally, we partner with reliable wallet providers
and use industry best practices to safeguard your assets.

What is KYC, and why is it necessary?

KYC (Know Your Customer) is a regulatory requirement that helps us verify the identity of
our customers. It ensures we comply with financial regulations and helps prevent fraudulent
activity. Completing KYC is a standard part of using our service and ensures your
transactions are secure.

How long does it take to complete a transaction with Bitminas?

Once your KYC is approved and the funds are received from your bank, the cryptocurrency
transaction is processed within 24 hours. You’ll receive your cryptocurrency directly in your
wallet, with updates throughout the process.

What cryptocurrencies can I buy or sell with Bitminas?

We support a wide range of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), and
stablecoins like USDC. If you’re interested in other cryptocurrencies, feel free to reach out,
and we’ll do our best to accommodate your needs.

Are there any fees for using Bitminas?

Yes, Bitminas charges a small transaction fee based on the amount of cryptocurrency being
bought or sold. Our fees are transparent, and we’ll inform you of the exact cost before
completing any transaction.

Can I send cryptocurrency to family in Latin America using Bitminas?

Absolutely! One of our key services is helping you send cryptocurrency to family members in
Latin America. It’s a faster and often more affordable way to send remittances compared to
traditional services. Your family can receive funds in their own wallets, which can then be
exchanged locally.

Do I need to know a lot about cryptocurrency to use Bitminas?

Not at all! Bitminas is designed for people of all experience levels, especially those new to
cryptocurrency. We’ll guide you step-by-step, provide educational support, and answer any
questions you may have throughout the process.

Any questions or concerns? Drop us a message or give us a call!